Refund & Cancellation Policy

1. Scope

This policy applies to purchases made directly from SkillScan.uk: one-off candidate interview packs and paid Partner Portal subscriptions. SkillScan provides digital services only; no physical goods are shipped.

2. Candidate interview packs

You may request a refund within 14 calendar days of purchase for interview credits that have not been used and for which no interview has started. If part of a pack has been used, we may refund the unused portion on a pro-rata basis where required by applicable law.

Once an interview starts, that interview credit is treated as consumed because delivery of the digital service has begun. Starting an interview may therefore limit your right to cancel that part of the purchase, subject to rights that cannot be excluded by law.

3. Partner subscriptions

Paid Partner Portal plans renew monthly until cancelled. You can cancel before the next renewal date through your account or by contacting us. Cancellation stops future charges; access continues until the end of the current paid billing period.

Charges for a billing period that has already started are normally non-refundable, except for duplicate charges, failure to provide the service, material non-conformity, or where applicable law requires a refund.

4. Service issues & duplicate charges

If a payment was duplicated, interview credits were not added after successful payment, or the paid service was unavailable or materially defective, contact us. After verification, we will restore the missing service, re-credit the affected interview, or issue an appropriate full or partial refund.

An interrupted interview should not consume a credit where the interruption resulted from a verified SkillScan service failure.

5. How to request a refund or cancellation

Email info@skillscan.uk with the subject “Refund request” and include:

• the email address used for your SkillScan account;
• the payment date, amount, and currency;
• the payment or receipt reference, if available;
• the reason for the request; and
• for a service issue, a short description and any relevant screenshot.

Do not send full card details, security codes, passwords, or identity documents by email.

6. How refunds are processed

We will acknowledge your request and may ask for information needed to identify the transaction. Payments and approved full or partial refunds are processed through WayForPay. Refunds are issued to the original payment method unless another method is agreed or required by law, without a refund fee from SkillScan.

We aim to submit an approved refund through WayForPay within 14 calendar days after receiving the required information. WayForPay, your bank, or another payment provider may need additional time to display it.

7. Contact

Service provider: “Londonska Marine Agency” LLC. Company identification code (EDRPOU): 36362093. Email: info@skillscan.uk. Full company details: Company & Contact Information.